2023 in Review
Complete Information in the 2023 Management Report
NOS in Numbers
Consolidated Revenues
Underlying FCF1
EBITDA AL
EBITDA AL – Capex
Ordinary dividend yield2
1) Free-Cash-Flow excluding cash in Cellnex recorded in 2022 (163.8 M€)
& VAT payments related to the transaction recorded in 2023 (18
M€)
2) Based on results announcement date closing price
94%
Territory with outdoor coverage
74%
Fixed network coverage with FttH
2023 – Total RGUs
1,835
Total Employees
1,075
Men
760
Women
42,5
Employee Average Age
33.0%
Women in management and top management positions
528k
Customer equipment refurbished for reuse
29%
Renewable Electricity
-13% vs 2022
Energy consumption per Data Traffic
99%
Waste recovery Rate
NOS in Numbers
Consolidated Revenues
EBITDA AL – Capex
EBITDA AL
Ordinary dividend yield2
Underlying FCF1
1) Free-Cash-Flow excluding cash in Cellnex recorded in 2022 (163.8 M€)
& VAT payments related to the transaction recorded in 2023 (18
M€)
2) Based on results announcement date closing price
94%
Territory with outdoor coverage
74%
Fixed network coverage with FttH
2023 – Total RGU's
1,835
Total Employees
1,075
Men
760
Women
42,5
Average Age
33.0%
Women in management and top management positions
528k
Customer equipment refurbished for reuse
99%
Waste recovery Rate
29%
Renewable Electricity
-13% vs 2022
Energy consumption per Data Traffic
Progress of NOS Sustainability Strategy
The first stage of the project to optimise the air conditioning of technical rooms in the fixed and mobile network was also completed, with a general improvement in the efficiency indicators of the more than 60 facilities covered. The fleet electrification program also continued, with a total of 24% of vehicles being electric by the end of the year and preparations for a significant increase in 2024. The energy consumption indicator for the telecommunications service per data traffic decreased by 13%, to 53% below the 2019 figure and putting us on a path to meeting the strategic target.
Four solar micro-generation units have been installed in technical rooms on the fixed network, which will allow the assessment of the potential for renewable self-production in this type of facility.
We have reassessed the timing of the implementation of our strategic target for renewable electricity, ensuring it remains in line with best practice and within the timeframe of our emissions reduction target (2030). To consolidate a structural and sustainable increase in the use of renewable electricity in our operation, we are exploring different market options and contractual models, both for purchase and for self-production.
We continued to implement the fleet electrification plan and are defining a new strategy for the procurement of renewable electricity, with the aim of bringing our scope 1 and 2 emissions back in line with the SBT reduction for 2030.
Total Scope 3 emissions decreased in 2023 to 39 % below the 2019 figure. The completion of the investment cycle in the renovation of the mobile and fixed networks, the use of refurbished customer equipment and improved carbon performance in the production of new equipment contributed to the reduction of upstream emissions. Improved energy efficiency and greater use of the energy-saving features of customer equipment contributed to the reduction of downstream emissions.
In 2023, more than 27,000 components were resold for reuse in other networks, avoiding the consumption of new materials and energy. In the logistics operation, we used 89% recycled materials and, as a result of the measures introduced since the beginning of 2022, we have reduced material consumption by 34 tonnes per year and replaced 61 tonnes per year with recycled versions.
The level of digitalisation of billing processes reached 83% for customers and 71% for suppliers and 47% of cinema tickets were sold through digital channels.
We refurbished 528,000 customer devices in the fixed segment for reuse and 54% of the boxes and routers installed during the year were refurbished devices. We have set new targets for the take-back, reuse and recycling of used mobile phones.
The quality and scope of the network provided makes it possible to use applications that benefit personal and business communications, reflected in another year of wide recognition.
In 2023, the NOS network demonstrated its resilience during World Youth Day in Lisbon, resulting from continuous work centred on improving the network’s physical layout, service platforms and energy performance.
In addition to this project, NOS’s social action involves various aspects of support for the third sector, and therefore support for young people and other vulnerable sections of society. The support is focussed on access to technology, namely on strengthening the communication infrastructures for this type of organisation, and on inclusion through training.
In 2023, a partnership was developed to provide a sign language video interpreter for customers with hearing disabilities, promoting accessibility to products & services.
The main developments in the security & privacy area were related to a more procedural perspective and internal awareness, with the development of the new “S&P by Design 2.0” framework, with the respective new support tools and training actions.
NOS also continued to innovate in solutions for the sustainable transformation of companies and territories:
- Associating its 5G technology with new remote support initiatives in the healthcare sector.
- Continuing its smart cities projects, highlighting smart irrigation projects, and 5G-based smart cities.
- With the conclusion of RD&I projects that it led and participated in, which allowed disruptive solutions to be developed and tested in the area of energy and carbon efficiency in different contexts.
These and other dynamics which have been implemented have resulted in a positive trend of recognition among employees, with an increase in various relevant indexes such as the “NOS recommendation index as a great company to work for”, the “Learning and development index” and the general employee satisfaction rate.
The promotion of inclusion was also an area of focus, with the signing of the “Commitment to Inclusion”.
2023 was a year of consolidation for the new benefits, health and well-being program launched in 2022, the NOS VITA Program, with the extension of benefits to family members and friends of employees, the strategic bet on improving the benefits associated services, and a stronger focus on mental health and emotional balance.
The Personal Protective Equipment (PPE) and Collective Protective Equipment (CPE) Management Procedure started in 2021 was continued, with a strong focus on procedural systematization.
In 2023, 91% of employees said they were proud of NOS ethical conduct.
The environmental evaluation of suppliers promotes the reduction of environmental impact and the establishment of a value chain that contributes to this commitment.